Challenge
At Neorld, we understand that managing revenue cycle processes in healthcare organizations can be a complex and challenging task. Our team recognized the challenges faced by Children's Hospital of Philadelphia in managing their billing processes and revenue management. Like many healthcare providers, Philadelphia faced issues with delayed payments, revenue leakage, inaccurate coding and documentation, manual and labor-intensive billing operations, lack of visibility into the financial health of the organization, and increased regulatory compliance requirements.
To address these challenges, we worked closely with Philadelphia to analyze their existing billing processes and identify areas for improvement. We developed a customized billing solution that addressed the specific challenges faced by Philadelphia. Our solution included automated coding and documentation, claim scrubbing, and denial management, all of which improved billing accuracy and reduced claim denials.
Our team worked collaboratively with Philadelphia to implement the new billing solution and ensure a smooth transition. We provided training and support to their staff, ensuring they were comfortable using the new system and had the necessary skills to manage their billing processes effectively.
The customized billing solution implemented by Neorld had a significant impact on Philadelphia's revenue cycle processes. By automating coding and documentation, we reduced claim denials by 50%. By implementing denial management, we reduced the time spent on follow-up and appeals by 40%. Additionally, by providing real-time visibility into billing and collections data, we enabled Philadelphia to optimize its billing operations and improve its financial performance.
At Neorld, we are proud to have partnered with Philadelphia and helped them improve their billing accuracy, operational efficiency, and financial performance. Our long-term solution has helped Philadelphia sustain its revenue cycle management and improve overall financial outcomes.